Please call the telephone number as directed which will be a mobile phone number. The duty vet will discuss your case, and, if appropriate, arrange to see you and your animal. There will be occasions when the duty vet is helping somebody else or may be working out of phone reception. In this case, your call will reach a voicemail where you should leave a concise message.
Please do not send texts or emails relating to an emergency case.
In the event that the duty vet knows they will be unavailable for a prolonged period (due to travelling distances/phone reception/caseload) the practice rota has provision for a back-up vet. Your call will either be diverted to the back-up vet automatically or you may receive further instruction on how to reach them.