Repeat Prescriptions

Please Note

We are not able to refund medication or food that has left the building due to the inability to provide proof of the storage conditions.

Nearly all medications have storage conditions that take into account temperature, light, position and humidity. Whilst we do completely understand that it is highly unlikely that these conditions have been breached, we cannot provide evidence of the chain of storage conditions outside of our control, allowing us to be able to reuse the medications/food for another animal.

From wholesaler to the practice and whilst in the practice the storage conditions are monitored and recorded. This storage security stops as soon as the medications/food leaves the building.

Security Question